Lawrenceville IT questions, plainly answered

It is broader than that. Under one monthly fee we maintain, secure and back up the systems your office runs on, and we answer staff questions too. The fee pays for upkeep, not for each repair.

Downtown Lawrenceville and the Square, the courthouse and GJAC area, the medical offices near Northside Hospital Gwinnett, Sugarloaf Parkway and the Hwy 316 corridor, plus Duluth, Snellville, Buford and Dacula.

A senior engineer replies within one business day. Once you're a client, the agreement lists response targets for each level of urgency.

Price depends on users, devices and the services you choose. After the review you receive a fixed monthly quote in writing, and one-time projects are quoted separately.

Not usually. Firms with a handful of attorneys still hold confidential files and trust account money, and that alone makes good security and backup worth having.

Yes. We put in place and document the technical safeguards in the HIPAA Security Rule, such as access control, audit logs, encryption and backup, and support your risk analysis. Your practice keeps responsibility for its policies.

Yes. Some clients keep a staff member for daily needs and use us for security, monitoring, backup and projects, with responsibilities split in a short written document.

You'll see every term of the agreement in plain language before signing anything. We want clients to stay because the service works, not because they are stuck.

Cut the infected machines off, figure out the scope, bring systems back from protected copies and walk you through notifying your insurer, bank, clients or patients as needed.

Often, yes. Shared files and email usually move well to Microsoft 365. Some case, practice or accounting software still needs a server, so we review each application before recommending a plan.